Ikea has opened its first Plan and Order Point (PaOP) in India at the Essensai 067 Experience Centre on Whitefield-Hoskote Road in East Bengaluru, marking a strategic step in its omni-channel expansion. Spanning 740 square metres, the new format is designed to provide tailored planning support for customers.

“This is a strategic step in our continued investment towards scalable, omni-channel expansion in the region,” said Ikea India’s CEO and chief sustainability officer Susanne Pulverer, Indian Retailer Bureau reported. “Bengaluru has been a strong growth market for us as the second biggest home furnishings market in India.”

The PaOP offers free design consultations, room layout optimisation, and personalised product recommendations across key home areas including kitchens, bedrooms, living rooms, and bathrooms. Customers can choose from self-service tools, staff-led planning, or full-service execution, with access to Ikea’s full product range of over 7,000 items.

Orders placed at the PaOP are fulfilled via Ikea’s Nagasandra store, with delivery, click-and-collect, or third-party pickup options available. The space also includes a small curated section for direct purchases and integrated digital tools for browsing and planning.

“Today, consumers value convenience and accessibility– even in home planning and design,” said Ikea India’s country expansion manager Pooja Grover. “They no longer want to travel far to create their dream spaces and neither do they want to go through the hassle of working with multiple partners. Our ‘Plan and Order Point’ has been designed to meet this very need.”

Author Credits- Isabelle Crossley (FASHION NETWORK)