DHL eCommerce UK has announced it is to offer an international returns solution for shoppers through an extended partnership with returns management specialist ZigZag.

According to the company, the expanded partnership will simplify international returns for consumers while helping retailers recoup costs from export duties paid on returned goods. Consumers will be able to register returns through an online portal that can identify convenient local drop-off points.

Stuart Hill, CEO, DHL eCommerce UK, commented, “International e-commerce continues to grow at a rapid pace but the retail industry remains under pressure. As more retailers look to capitalize on the opportunity for sales overseas, the lost value of returns on international baskets is having a direct impact on profitability, particularly when it comes to high-value items.

“Through our partnership with ZigZag, we can help them seize the opportunity for international growth. All while ensuring a seamless and convenient customer experience for valued customers.”

Matthew Jacques, global partnerships director, ZigZag, added, “It is vital for retailers all over the world to be looking at ways to save money, now more than ever. Our partnership with DHL provides the perfect opportunity for retailers to reduce the cost of their domestic and international carriage.

“We are thrilled to be working so closely with DHL to solve this complex issue and allow retailers to make a cost saving during a challenging international retail landscape.”

Author Credits- HAZEL KING
Parcel and postal technology INTERNATIONAL