Dataroid is an enterprise-level platform that enhances customer experience through advanced analytics, data science modelling, and omnichannel marketing. It is currently dominating the Turkish market and is expanding into Azerbaijan and the GCC region. Can Berrak provides insight into the industries Dataroid is working with and explains how the platform functions. He also discusses why Dataroid has chosen Dubai as a key market for its expansion.
Jeebly is a tech enabled third-party logistics (3PL) company. Jeebly was also the pioneer who tested drone delivery in Dubai. Vikrant provides the audience with insights into Jeebly and highlights the most significant milestone the company has achieved. He also discusses how Jeebly thrives in a competitive market. He concludes by offering important advice to anyone entering the logistics industry.
RSA Global is a prominent name in local logistics. They have operated as a 3PL-driven business for the past 15 years. The company is built on four key pillars: logistics, including air freight, sea freight, and road freight across the region, a cold chain division, a petrochemical-specialized division, and an e-commerce division launched four years ago.
In this conversation, Alex discusses why RSA Global chose to build their own technology while operating logistics in-house, and how this model helps accelerate brand growth and scalability. He also shares insights into the challenges brands face when expanding cross-border into the GCC.
Nuvo Retail is an e-commerce agency that helps brands scale across various e-commerce platforms, including their own D2C websites, using data and analytics. Vishal discusses Nuvo Retail’s strong presence in India and shares what brought the company to Dubai and why they chose this location. He also outlines their goals and vision for the Middle East market.
SAO PAULO – Swiss food giant Nestle (NESN.S), said on Wednesday that it will invest 7 billion reais ($1.27 billion) in Brazil between 2025 and 2028, up from 6.3 billion reais in its previous cycle.
Nestle is expanding in key categories centered on its three main commodities and continues to explore the potential of franchises as a new business avenue.
“Practically all the businesses had a return on investment in line with the initial plan,” Nestle’s chief executive in Brazil, Marcelo Melchior, told Reuters, referring to the investment cycle that ended last year.
Brazil is Nestle’s third largest market, with revenues around 4 billion Swiss francs ($4.90 billion) in 2024, behind only the United States and China.
In addition to maintaining its focus on improving the long-term productivity of coffee, cocoa and milk suppliers in Brazil, Nestle is taking its first steps into the franchise market.
In 2023, Nestle acquired CRM, the parent company of Brazilian chocolate retailer Kopenhagen.
“It’s a new avenue for growth and we’re seeing where we can implement it. … The sky’s the limit,” Melchior said. “We could implement it at Nespresso,” Nestle’s coffee brand network, he added, without giving details.
Melchior said that, eventually, the franchise model could be expanded internationally by Nestle.
The announcement of the new investment cycle comes after the company said in May that it will spend more than 500 million reais on coffee businesses in Brazil by 2028, an amount that is included in the 7 billion reais figure.
“Our focus is on strengthening the ‘core,’ making key categories premium and accelerating brands with high potential,” Melchior said about plans for this year.
($1 = 5.5013 reais)
($1 = 0.8169 Swiss francs)
Author Credits- Alberto Alerigi Jr.
Reuters
The Foschini Group’s (TFG’s) online shopping platform, Bash, officially launched in February 2023 and reached profitability just over two years later.
The e-commerce platform is a “one-stop shop” for hundreds of brands in the TFG group and has become a top e-commerce player and one of the country’s fastest-growing online shopping channels.
It competes with players like Amazon and Takealot in South Africa and international players like Temu and Shein.
In its latest annual results, TFG said Bash’s strong performance drove its online sales growth during the year ended 31 March 2025, contributing 5.8% to TFG’s overall sales in the African market.
“Online sales grew by 43.5% and now contribute 5.8% (FY2024: 4.2%) to total TFG Africa sales, driven by the continued strong performance of our Bash platform,” it said.
It said the online retail platform had reached profitability two years earlier than expected, which is no easy feat in the South African e-commerce market.
“Bash achieved a standout performance in its second full year of operation, contributing R2.1 billion in revenue. It is the digital equivalent of 195 physical stores,” TFG said.
“To put it into perspective, the R2.1 billion in sales is like adding the equivalent of 64 new stores without leases, buildout, or inventory risk.”
Each rand Bash generated in the 2024/25 financial year delivered R0.25 in profit, and the platform’s retention rate increased by 26% over the past 13 months.
“Bash has become more than a digital channel for TFG. It is a platform driving digital transformation across the group,” TFG said.
“From stores to supply chain, customer experience to cost efficiency, it’s now embedded in how the group grows.”
In late 2024, Bash co-founder Claude Hanan revealed that the company had acquired the Zando domain after Jumia Technologies announced the popular South African online store’s closure.
Attempting to visit the Zando domain now redirects to the Bash website.
Hanan said Bash was positioning the redirect for Zando shoppers to continue to shop the products they enjoyed on Zando, among others.
“For over a decade, you’ve trusted Zando as a pioneer of South African e-commerce. Thank you for being part of their journey,” the Bash redirect page reads.
“As a Zando customer, your shopping journey will continue. We’re excited for you to shop brands and stores you know and trust on Bash.”
At launch, Hanan said he believes the Bash platform will change online shopping as South Africa knows it.
Developed by TFG start-up TFGLabs, Bash has been in beta form since July 2022 before officially launching on 20 February 2023.
Hanan and Bash co-founder Luke Jedeikin have extensive experience in the e-commerce space, having founded Superbalist, which was eventually sold to Takealot.
They also served as Takealot executives during the period when e-commerce was taking off in South Africa.
According to Hanan, TFG founded Bash because it didn’t want to risk not modernising, digitising, or innovating its brand.
Many e-commerce platforms already occupy a large portion of the South African market, but Hanan believes only a few provide worthwhile services to their customers.
He said Bash hopes to provide worthwhile services and hold its own in the crowded online shopping space by focusing on the fundamentals of e-commerce.
The platform also sees the large number of retailers it can plug into its platform as an advantage.
TFG’s Bash is also focused on being in control of end-to-end operations. To this end, it owns the “last mile” of its processes by both selling and delivering the products it sells
Another priority of Bash’s is the quality of its application.
E-commerce in South Africa is dominant in applications, and the retailer prioritised a slick app that offers a good user experience, design, and branding.
This was achieved through an in-house development team rather than relying on external developers with “no stake in the company”.
“At the moment, we have a team of 200 people who want this business to succeed,” said Hanan.
“You can’t outsource a core competency. Would a physical retailer ever outsource buying?”
Author Credits- Myles lllidge
MY BROADBAND
Panos Mytaros has been named the next global chief executive officer of Bata Group. Mytaros takes over for Sandeep Kataria, who has been in charge of the business since 2020.
Mytaros has thirty years of international leadership expertise in the leather and footwear industries. Mytaros was the group CEO of the lifestyle footwear company ECCO before joining Bata.
Kataria’s departure comes as the company navigates a period of slowing growth. He is likely to remain in his role for up to six months to support a smooth leadership transition.
Previously, Kataria was Bata India’s CEO. He oversaw well-known consumer brands with significant global reach and devoted followings at Unilever, Yum Brands, and Vodafone in India and Europe for 24 years before joining the firm in 2017.
News Credits- BW MARKETING world
ClickPost has launched its new AI-powered NDR Management Suite, a tool designed to help e-commerce brands address failed deliveries in real time and convert them into revenue-saving opportunities. The suite integrates automation, customer communication, and courier coordination to reduce return-to-origin (RTO) rates and improve delivery outcomes.
The platform includes three key components: NDR Journey Builder 2.0, Parth AI Voice Agent, and AI-Powered NDR Analytics, the business announced in a press release. The NDR Journey Builder 2.0 enables brands to create workflows using channels like WhatsApp, SMS, IVR, email, and AI-powered voice calls.
Parth AI Voice Agent is a multilingual assistant that resolves delivery issues in under two minutes through automated voice interactions. The analytics dashboard provides insights into failed deliveries, enabling brands to address issues more quickly.
According to ClickPost, the suite can reduce RTO by up to 40% and lower manual support workloads by 75%. Brands can go live with the tool in under 24 hours, improving customer satisfaction while minimising operational strain. ClickPost currently supports over 450 brands, including Meesho, Nykaa, Snitch, and Adidas.
“Failed deliveries are a significant cost to brands, affecting both customer satisfaction and revenue,” said Naman Vijay, co-founder and CEO of ClickPost in a press release. “With our NDR Management Suite, brands can quickly address delivery issues with AI-powered automation.”
Author Credits- Isabelle Crossley
FASHION NETWORK
New Delhi, Fair trade regulator CCI on Tuesday cleared logistics services provider Delhivery’s proposal to acquire a majority stake in Ecom Express for about Rs 1,400 crore.
“The proposed combination comprises the acquisition of at least 99.44 per cent of the equity and preference shareholding (on a fully diluted basis) of Ecom Express Ltd (Ecom) by Delhivery Ltd,” the Competition Commission of India (CCI) said in a release.
Delhivery is an integrated logistics player and provides a full-range of logistics services while Ecom Express is an unlisted entity which provides logistics solutions to the Indian e-commerce industry.
“CCI approves acquisition of at least 99.44 per cent of the equity and preference shareholding (on a fully diluted basis) of Ecom Express Ltd by Delhivery Ltd,” the competition watchdog said in a post on X.
In April, Delhivery announced the acquisition of Ecom Express for a cash consideration of about Rs 1,400 crore to scale up its business.
The company said it has “signed a definitive agreement to acquire a controlling stake in Ecom Express for a cash consideration of around Rs 1,400 crore from its shareholders”.
The company’s board approved the “acquisition of shares equivalent to at least 99.4 per cent of the issued and paid up share capital, on a fully diluted basis, of Ecom Express Ltd for a purchase consideration not exceeding Rs 1,407 crore.”
This acquisition aims to enhance Delhivery’s scale, thereby strengthening its value proposition to clients, the company said.
The turnover of Gurugram-based Ecom Express stood at Rs 2,607.3 crore in 2023-24 fiscal year as against Rs 2,548.1 crore in the preceding year.
Deals beyond a certain threshold require approval from the regulator, which keeps a tab on unfair business practices as well as promotes fair competition in the marketplace. PTI HG HG MR
News Credits- msn
Fadi Amoudi introduces IQ, a company that launched in November 2019 with the opening of the first robotic fulfillment center in the region under IQ Fulfillment. By deploying robotics in the UAE, IQ set out to enable and transform the e-commerce sector. The company now has a presence across the GCC and supports e-commerce brands globally.
Through its division, IQ Robotic, the company offers full transformation of assets, infrastructure, and warehouse operations. To date, IQ has deployed over 1,000 robots across the UAE and Saudi Arabia, they transformed major entities such as Brands For Less, ISS, Saudi Post, and others.
Fadi then goes on to share what inspired him to enter the field of robotics.
