Haptik is one of the largest conversational AI companies in the world. Rajratna talks about what Haptik does as a company and how its agentic AI platform spans multiple industries, including retail, e-commerce, healthcare, financial services, telecom, travel, and hospitality. In Dubai, they’re also working with a growing number of real estate clients. Rajratna discusses why Haptik is expanding into the Middle East and delves into what makes its conversational AI stand out from other players in the region.