UK retailer Tesco has chosen logistics specialists Whistl to provide warehouse, fulfillment, delivery and return management services for its new e-commerce offering, F&F Online.

As part of the partnership, Whistl has worked with F&F Online to jointly develop a bespoke and robust fulfillment solution, covering delivery and returns management. The development program included IT integration to ensure a seamless purchase experience for customers, including earning Tesco Clubcard points on their F&F Online orders.

Whistl has also invested £7.5m (US$9.9m) its Lutterworth site to increase capacity by over 14,900m2 through the construction of a multi-level mezzanine structure, with over 3,700m2 per floor, complete with automated conveyors which will enable the company to process around 250,000 pick and pack items per week.

Nick Wells, executive chairman, Whistl, said, “Winning F&F Online is a great result for the Whistl Group, and I want to thank everyone across the business for their hard work in getting us ready for launch, from building the new mezzanine to integrating the IT systems into our own warehouse management system.

“This is an exciting milestone in the development of our fulfillment business, and we are looking forward to supporting Tesco F&F as it grows its online presence in the coming years.”

Author Credits- HAZEL KING, Parcel and postal technology INTERNATIONAL